Department: Retail
Position: Store Manager
Reports To: Regional Manager
About Forest Essentials
Forest Essentials is an authentic, traditional skincare brand rooted in the ancient science of Ayurveda. As a pioneer of Luxurious Ayurveda, we combine pure ingredients with timeless beauty rituals to create effective, natural skincare.
Join us and be a part of a brand that represents purity, elegance, and conscious living.
Key Responsibilities
• Oversee all in-store operations and ensure adherence to brand standards and operational excellence.
• Drive outstanding customer satisfaction and foster brand loyalty through exceptional service.
• Ensure an elevated in-store experience with effective visual merchandising, displays, and well-groomed staff in line with brand guidelines.
• Train, mentor, and motivate the store team on product knowledge, sales techniques, and brand experience.
• Plan and manage staff rosters to ensure adequate coverage at all times.
• Maintain optimal stock levels and ensure zero discrepancies in store inventory.
• Address and resolve customer complaints in alignment with brand standards and ensure service recovery.
• Monitor store performance and ensure achievement of monthly and annual sales targets.
• Collaborate with internal teams to execute brand promotions and initiatives effectively.
Experience
• Minimum 4–6 years of experience in retail.
• At least 1 year of experience in a similar role, preferably with a luxury retail brand.
Qualification
• Graduate in any discipline.